Government
Sovereign AI for Citizen Services
Customer Profile
A major South Indian state government with 25+ departments serving 6 crore+ citizens across urban and rural areas.
Challenge
The state government wanted to deploy AI-powered citizen services across multiple departments—from revenue and land records to welfare and transport. However, three critical concerns blocked progress:
Sovereignty Requirements
- All data processing must occur on state-owned infrastructure
- No foreign AI provider involvement permitted under state IT policy
- Citizen data cannot leave state boundaries
Equity Mandates
- AI must serve all citizens fairly regardless of district, language, or social category
- Scheduled Caste/Tribe communities must have equal access and outcomes
- Rural citizens cannot be disadvantaged versus urban users
Coordination Complexity
- 25+ departments with varying technical maturity
- Multiple legacy systems with incompatible data formats
- No unified governance framework for AI deployment
Additionally, citizen trust in government AI was low due to media coverage of algorithmic failures in other states. Opposition parties were actively scrutinizing AI deployments for bias.
Solution
Rotavision implemented a sovereign AI infrastructure over 6 months:
Sankalp for Sovereign Deployment
- Deployed entirely on State Data Centre infrastructure
- Open-source foundation models with state-controlled fine-tuning
- Zero data egress—all processing within state boundaries
- Integration with state SSO and DigiLocker
Orchestrate for Multi-Department Governance
- Central AI registry across all 25+ departments
- Unified policy framework with department-specific customization
- Standardized APIs for legacy system integration
- Shared model repository with version control
Guardian for Equity Monitoring
- Real-time equity metrics by district, language, and social category
- SC/ST outcome parity tracking with automated alerts
- Rural vs urban performance monitoring
- Citizen feedback integration for continuous improvement
Governance Framework
- State AI Ethics Committee with citizen representation
- Mandatory impact assessments before deployment
- Quarterly transparency reports published publicly
- Grievance redressal integration with CM Helpline
Phased Rollout
| Phase | Departments | Services | Timeline |
|---|---|---|---|
| Pilot | Revenue, Transport | 4 | Months 1-2 |
| Wave 1 | + Welfare, Education, Health | 8 | Months 3-4 |
| Wave 2 | + Agriculture, Labour, Urban | 12 | Months 5-6 |
| Ongoing | All remaining | 19+ | Post-launch |
Results
| Metric | Target | Achieved |
|---|---|---|
| Departments Onboarded | 20 | 25 |
| AI-Enabled Services | 15 | 19 |
| Max Equity Variance | <5% | 2.3% |
| Citizen Trust Score | 60% | 68% |
| Processing Time Reduction | 40% | 52% |
Equity Dashboard
Real-time monitoring ensures fair outcomes across demographics:
| Dimension | Variance |
|---|---|
| Urban vs Rural | 1.8% |
| SC/ST vs General | 2.1% |
| Male vs Female | 0.9% |
| District (highest vs lowest) | 2.3% |
Impact
- Zero major AI incidents in first year of operation
- Citizen complaints down 60% compared to pilot phase
- Framework adopted as model by two neighboring states
- National recognition at Digital India Awards
Transparency Commitment
The state publishes quarterly AI transparency reports including:
- Service-wise accuracy and response times
- Equity metrics across all monitored dimensions
- Citizen feedback summary and actions taken
- Model updates and their impact
What’s Next
The state is expanding sovereign AI to:
- Predictive analytics for welfare scheme targeting
- Document verification for property registration
- Chatbot for CM Helpline with vernacular support
Rotavision is powered by Rotascale’s globally-proven AI trust platform.
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